Wurth USA | Profitability Programs | Service Reception

Service Reception

  • Increase Repair Orders
  • Raise CSI
  • Prevent the One Line Repair Order

All with our proven formula that’s included in a one-time training fee!

What is Service Reception?

It is estimated that 20% of all vehicles have significant defects, especially in the wear parts segments like tires, brakes, belts, hoses, air conditioning, lighting, and wipers. Service Reception serves to appraise a vehicle in a dialogue with the customer in order to generate additional turnover through value proposition.

With Service Reception, a warranty appointment can lead to additional customer pay dollars. A professional reception increases customer retention and the competence of the workshop as well as up to 100% of additional turnover.


A Würth Trainer and Implementation Specialist will handle the initial research, training and program launch and will help you monitor results after the program has started. When the Würth Service Reception Program is properly implemented, you can expect:

  • Customer Retention
  • Improved CSI
  • Improved cycle time and workflow optimization
  • Quantifiable results for both you and your customers
  • Increased profits from customer pay RO’s
  • A new means by which to compliment your current menu
  • Marketing, advertisement and selling aids
  • Mobile Service Reception Kit and Personalized Vehicle Checklist

For more information, contact your Wurth USA Sales Rep or call 800-987-8487.